Frequently Asked Questions
Everything you need to know about bringing Penna & Co. into your home.
What is the typical shipping timeframe for furniture items?
Most of our handcrafted furniture pieces ship within 5-7 business days. Larger freight items may take 2-3 weeks for delivery depending on your location.
Do you offer international shipping?
Currently, Penna & Co. ships exclusively within the continental United States and Canada. We are working on expanding our logistics to international destinations soon.
What is your return policy for home decor?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are your textiles and linens sustainably sourced?
Yes, we prioritize ethical sourcing. Our linens and cotton textiles are OEKO-TEX certified, ensuring they are free from harmful chemicals and produced under fair labor conditions.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation with a tracking number and a link to our carrier's tracking portal.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.